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Frequently asked questions

Clear answers about the ASEND SEND assessment platform.

Find answers about EHC needs assessment workflow, Agency pricing, Educational Psychologist registration, Council access, security and legal documents.

Governed access
Agency
EP
Council
Audit trail

About ASEND

What is ASEND?

ASEND is a role-based platform for coordinating the operational workflow around SEND and Education, Health and Care needs assessments. It connects participating Councils, specialist Agencies and Educational Psychologists while giving each organisation its own permitted view and actions.

Who uses ASEND?

ASEND is designed for SEND and Educational Psychology Agencies, Educational Psychologists and other approved Practitioners, and Council or Local Authority SEND teams.

Does ASEND create Education, Health and Care Plans?

No. ASEND supports requests, allocation, progress, professional advice, Agency review, Council delivery and financial administration. The responsible Local Authority retains its statutory duties and decisions for EHC plans.

Does ASEND replace professional judgement?

No. Educational Psychologists remain responsible for their professional work. Agencies retain their quality and service responsibilities, and Local Authorities retain their statutory responsibilities.

Agency questions

What can a SEND Agency manage?

Council requests, intake checks, EP availability, allocation, milestones, professional advice, report review, Council release, tickets, notifications and connected financial records.

How much does ASEND cost for Agencies?

The Limited Launch Promotion is £35 per completed assessment, plus a one-time £1,200 Agency onboarding fee. No VAT is currently added. The offer is available to the first 15 eligible Founding Agency Partners that join by 30 November 2026.

How long is the launch rate protected?

Eligible Founding Agency Partners keep the £35 rate for their first 12 months on ASEND.

How is payment collected?

Stripe securely collects the onboarding fee and saves the selected payment method. Monthly invoices are based on completed assessments and issued on the Agency's selected invoice day.

What happens after the first 12 months?

The commercial arrangement after the protected period will be confirmed in the applicable Agency agreement and onboarding information.

Educational Psychologist questions

Can an Educational Psychologist self-register?

No. Practitioners cannot create a public self-service account. An EP can book a demonstration and complete controlled registration with ASEND.

Can an EP invite an Agency?

After activation, an EP can invite or request a connection with an Agency they work with. The Agency must approve the relationship before Agency-related records become available.

Can a Practitioner work with more than one Agency?

Yes, where each Agency relationship has been separately established and approved. The Practitioner sees only the work permitted through each connection.

What can an EP manage?

Assigned cases, assessment milestones, professional advice or reports, Agency feedback, future availability and approved Agency connections.

Council questions

Can a Council submit EHC needs assessment requests?

Yes. Approved Council users can submit structured assessment requests to participating Agencies through the Council portal.

Can Council users track progress?

Council users can see the permitted workflow status and receive advice released by the Agency. They do not receive access to internal Agency management or Practitioner workspaces.

Can a Council self-register?

No. Council access is established through a controlled demonstration and onboarding process, including required organisational and identity controls.

Does ASEND support Council Single Sign On?

Council access can be configured around approved corporate Single Sign On requirements as part of implementation.

Security, legal and access

How does ASEND protect sensitive SEND information?

ASEND uses role and organisation-based access, controlled document handling, authentication controls and audit records. The public Security and Privacy Overview explains the current approach.

Can legal documents be downloaded?

No. Public policies can be read online. Portal-specific documents require the correct access, and controlled legal source files are not offered for download.

Which login links are public?

The website provides Agency Login, Practitioner Login and Council Login. The ASEND administrative login is intentionally excluded.

Can I send child or case information through the demo form?

No. The public demo request must not contain identifiable information about a child, young person, family, case or assessment.

Next step

Choose the demonstration that matches your role.

Tell us whether you represent an Agency, practise as an Educational Psychologist or work in a Council SEND team.

Book a demo